Shipping and Returns
SHIPPING
AUSTRALIA
Orders under $50
- Express : $8.95
Orders over $50
- Express : free
INTERNATIONAL
Flat Rate $15
We use Australia Post for all of our shipments.
Orders placed before 2pm are shipped same day from Newcastle NSW.
- Express Post for Metro Areas takes 1-2 business days and rural and non metro up to 7 business days depending on your location.
Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.
The Hemp Drop will not be held responsible for incorrect details entered at the time of ordering online, including an incorrect delivery address.
REFUNDS AND RETURNS
We truly hope you fall in love with THD drop like we have, but if for any reason you would like to return your product purchase within 14 days of receiving and your item is unopened and unused; you can return the item to us for a full product refund.
(Please note return shipping and any shipping costs for the order are not refundable.)
Please ensure you choose a tracked return shipping option to return the goods, as all risk during return transport is the senders responsibility.
If your item is received damaged or faulty please contact us through our Contact Us page and our Customer Service Team will assist.